At iRIDE Driver our mission is to improve people’s lives with the transportation, providing a platform to help you get from point A to point B. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how iRIDE Driver does that and how to exercise the choices and rights you have in your information.
The Scope of This Policy
This policy applies to all iRIDE Driver users (Driver applicants).
The Information We Collect
When you use the iRIDE Driver Platform, we collect the information you provide, usage information,
and information about your device. We also collect information about you from other sources like
third-party services, which we may combine with other information we have about you.Here are the
types of information we collect about you:
A. Information You Provide to Us
Account Registration. When you create an account with iRIDE Driver, we collect the information you
provide us, such as your name, email address, phone number, birth date, and payment information.
You may choose to share additional info with us for your Rider profile, like your photo or saved
addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your
application, including your name, email address, phone number, birth date, profile photo, physical
address, driver’s license information, vehicle information, and car information. We collect the payment
information you provide us, including your bank routing numbers, and tax information. Depending on
where you want to drive, we may also ask for additional business license or permit information or
other information to manage driving and programs relevant to that location. We may need additional
information from you at some point after you become a Driver, including information to confirm your
identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all
of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you
provide, including the contents of the messages or attachments you send us.
B. Information We Collect When You Use the iRIDE Driver Platform
Location Information. Great rides start with an easy and accurate pickup. The iRIDE Driver Platform
collects location information (including GPS and WiFi data) differently depending on your iRIDE Driver
app settings and device permissions as well as whether you are using the platform as a Rider or
Driver:
● Drivers: We collect your device’s precise location when you open and use the app, including
while the app is running in the background when it is in driver mode. We also collect precise
location for a limited time after you complete a ride or exit app after ride completion in order to
detect ride incidents, and continue collecting it until a reported or detected incident is no
longer active.
Usage Information. We collect information about your use of the iRIDE Driver Platform, including ride
information like the date, time, destination, distance, route, payment.
Communications Between Riders and Drivers. We work with a third party to facilitate text
messages between Riders and Drivers.
How We Use Your Information
We use your personal information to:
● Provide the iRIDE Driver Platform;
● Maintain the security and safety of the iRIDE Driver Platform and its users;
● Build and maintain the iRIDE Driver community;
● Provide customer support;
● Improve the iRIDE Driver Platform; and
● Respond to legal proceedings and obligations.
Providing the iRIDE Driver Platform. We use your personal information to provide an intuitive,
useful, efficient, and worthwhile experience on our platform. To do this, we use your personal
information to:
● Verify your identity and maintain your account, settings, and preferences;
● Connect you to your rides and track their progress;
● Calculate prices and process payments;
● Allow Riders and Drivers to connect regarding their ride and to choose to share their location
with others;
● Communicate with you about your rides and experience;
● Collect feedback regarding your experience;
● Facilitate additional services and programs with third parties; and
● Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the iRIDE Driver Platform and its Users. Providing you a
secure and safe experience drives our platform, both on the road and on our apps. To do this, we use
your personal information to:
● Authenticate users;
● Verify that Drivers and their vehicles meet safety requirements;
● Investigate and resolve incidents, accidents, and insurance claims;
● Encourage safe driving behavior and avoid unsafe activities;
● Find and prevent fraud; and
● Block and remove unsafe or fraudulent users from the iRIDE Driver Platform.
Providing Customer Support. We work hard to provide the best experience possible, including
supporting you when you need it. To do this, we use your personal information to:
● Investigate and assist you in resolving questions or issues you have regarding the iRIDE
Driver Platform; and
● Provide you support or respond to you.
Improving the iRIDE Driver Platform. We are always working to improve your experience and
provide you with new and helpful features. To do this, we use your personal information to:
● Perform research, testing, and analysis;
● Develop new products, features, partnerships, and services;
● Prevent, find, and resolve software or hardware bugs and issues; and
● Monitor and improve our operations and processes, including security practices, algorithms,
and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or
other regulatory bodies impose demands and obligations on us with respect to the services we seek
to provide. In such a circumstance, we may use your personal information to respond to those
demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the iRIDE Driver Platform work, we may need to
share your personal information with other users, third parties, and service providers. This section
explains when and why we share your information.
A. Sharing Between iRIDE Driver Users
Riders and Drivers.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the
Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides
and years as a Rider), and information the Rider includes in their Rider profile (like preferred
pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any
additional stops the Rider inputs into the iRIDE Driver app. Once the ride is finished, we also
eventually share the Rider’s rating and feedback with the Driver. (
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the
Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle
make, model, color, and license plate, as well as other information in the Driver’s iRIDE Driver profile,
such as information Drivers choose to add (like country flag and why you drive) and Driver statistics
(like approximate number of rides and years as a Driver).
Sharing With Third-Party Service Providers for Business Purposes
iRIDE Driver may share the following categories of your personal information for a business purpose
to provide you with a variety of the iRIDE Driver Platform’s features and services:
● Personal identifiers, such as your name, address, email address, phone number, driver’s
license information, vehicle information, and car insurance information;
● Financial information, such as bank routing numbers, tax information, and any other payment
information you provide us;
● Commercial information, such as ride information, Driver/Rider statistics and feedback, and
Driver/Rider transaction history;
● Location data.
We disclose those categories of personal information to service providers to fulfill the following
business purposes:
● Maintaining and servicing your iRIDE Driver account;
● Processing or fulfilling rides;
● Providing you customer service;
● Processing Rider transactions;
● Processing Driver applications and payments;
● Verifying the identity of users;
● Detecting and preventing fraud;
● Processing insurance claims;
● Providing marketing and advertising services to iRIDE Driver;
● Providing financing;
● Providing requested emergency services;
● Providing analytics services to iRIDE Driver; and
● Undertaking internal research to develop the iRIDE Driver Platform.
For Legal Reasons and to Protect the iRIDE Driver Platform
We may share your personal information in response to a legal obligation, or if we have determined
that sharing your personal information is reasonably necessary or appropriate to:
● Comply with any applicable federal, state, or local law or regulation, civil, criminal or
regulatory inquiry, investigation or legal process, or enforceable governmental request;
● Respond to legal process (such as a search warrant, subpoena, summons, or court order);
● Enforce our Terms of Service;
● Cooperate with law enforcement agencies concerning conduct or activity that we reasonably
and in good faith believe may violate federal, state, or local law; or
● Exercise or defend legal claims, protect against harm to our rights, property, interests, or
safety or the rights, property, interests, or safety of you, third parties, or the public as required
or permitted by law.
Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact
with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the iRIDE
Driver Platform. This means we keep your profile information for as long as you maintain an account.
We retain transactional information such as rides and payments to ensure we can perform legitimate
business functions, such as accounting for tax obligations.
Your Rights And Choices Regarding Your Data
As explained more below and on our privacy page iRIDE Driver provides ways for you to access and
delete your personal information as well as exercise other data rights that give you certain control
over your personal information.
A. All Users
Push Notifications. You can opt out of receiving push notifications through your device settings.
Please note that opting out of receiving push notifications may impact your use of the iRIDE Driver
Platform (such as receiving a notification that your ride has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to
your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your
device’s system settings. But if you do, this may impact iRIDE Driver’s ability to provide you our full
range of features and services.
Children’s Data
iRIDE Driver is not directed to children, and we don’t knowingly collect personal information from
children under the age of 13. If we find out that a child under 13 has given us personal information, we
will take steps to delete that information. If you believe that a child under the age of 13 has given us
personal information, please contact us at our support.
Links to Third-Party Websites
The iRIDE Driver Platform may contain links to third-party websites. Those websites may have privacy
policies that differ from ours. We are not responsible for those websites, and we recommend that you
review their policies. Please contact those websites directly if you have any questions about their
privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time as the iRIDE Driver Platform changes and privacy law
evolves. If we update it, we will do so online, and if we make material changes, we will let you know
through the iRIDE Driver Platform or by some other method of communication like email. When you
use iRIDE Driver, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you
need to access this policy in an alternative format, we encourage you to contact us.
IRIDEGO Privacy Policy
At iRIDEGO our mission is to improve people’s lives with the best transportation, providing a platform
to help you get from point A to point B. To do that, we need to collect, use, and share some of your
personal information. This Privacy Policy is meant to help you understand how iIRIDEGO does that
and how to exercise the choices and rights you have in your information.
The Scope of This Policy
This policy applies to all iRIDEGO users.
The Information We Collect
When you use the iRIDEGO Platform, we collect the information you provide, usage information ,and
location information about your device in order to provide you suitable ride. We also collect
information about you from other sources like third-party services, and optional programs in which you
participate, which we may combine with other information we have about you. Here are the types of
information we collect about you:
Information You Provide to Us
Account Registration. When you create an account with iRIDEGO, we collect the
information you provide us, such as your name, email address, phone number, and payment
information while booking the ride. You may choose to share additional info with us for your Rider
profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such
as your preferred pronouns).
Ratings and Feedback. When you rate and provide feedback about Drivers, we collect all of
the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that
you provide, including the contents of the messages or attachments you send us. We also have a
contact support section in our app. You will place your query and our support representative will reach
you within 24 hours.
B. Information We Collect When You Use the IRIDEGO Platform
Location Information. Great rides start with an easy and accurate pickup. The IRIDEGO
Platform collects location information (including GPS and WiFi data) differently depending on your
IRIDEGO app settings and device permissions
Riders: We collect your device’s precise location when you open and use the IRIDEGO app,
including while the app is running in the background from the time you request a ride until it ends.
IRIDEGO also tracks the precise location of cars and drivers at all times.
Usage Information. We collect information about your use of the IRIDEGO Platform,
including ride information like the date, time, destination, distance, route, payment. We also collect
information about your interactions with the IRIDEGO Platform like our apps and websites, including
the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the
IRIDEGO Platform, including push notification tokens.
Communications Between Riders and Drivers. We work with a third party to facilitate text
messages between Riders and Drivers without sharing either party’s actual phone number with the
other.
How We Use Your Information
We use your personal information to:
● Provide the IRIDEGO Platform;
● Maintain the security and safety of the IRIDEGO Platform and its users;
● Build and maintain the IRIDEGO community;
● Provide customer support;
● Improve the IRIDEGO Platform; and
● Respond to legal proceedings and obligations.
Providing the IRIDEGO Platform. We use your personal information to provide an intuitive, useful,
efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
● Verify your identity and maintain your account, settings, and preferences;
● Connect you to your rides and track their progress;
● Calculate prices and process payments;
● Allow Riders and Drivers to connect regarding their ride and to choose to share their location
with others;
● Communicate with you about your rides and experience;
● Collect feedback regarding your experience;
● Facilitate additional services and programs with third parties; and
● Operate contests, sweepstakes, and other promotions.
Maintaining the Security and Safety of the IRIDEGO Platform and its Users. Providing you a
secure and safe experience drives our platform, both on the road and on our apps. To do this, we use
your personal information to:
● Authenticate users;
● Verify that Drivers and their vehicles meet safety requirements;
● Investigate and resolve incidents, accidents, and insurance claims;
● Encourage safe driving behavior and avoid unsafe activities;
● Find and prevent fraud; and
● Block and remove unsafe or fraudulent users from the IRIDEGO Platform.
Building and Maintaining the IRIDEGO Community.
IRIDEGO works to be a positive part of the community. We use your personal information to:
● Communicate with you about events, promotions, elections, and campaigns;
● Personalize and provide content, experiences, communications, and advertising to promote
and grow the IRIDEGO Platform; and
●
Providing Customer Support. We work hard to provide the best experience possible, including
supporting you when you need it. To do this, we use your personal information to:
● Investigate and assist you in resolving questions or issues you have regarding the IRIDEGO
Platform; and
● Provide you support or respond to you.
Improving the IRIDEGO Platform. We are always working to improve your experience and provide
you with new and helpful features. To do this, we use your personal information to:
● Perform research, testing, and analysis;
● Develop new products, features, partnerships, and services;
● Prevent, find, and resolve software or hardware bugs and issues; and
● Monitor and improve our operations and processes, including security practices, algorithms,
and other modeling.
Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or
other regulatory bodies impose demands and obligations on us with respect to the services we seek
to provide. In such a circumstance, we may use your personal information to respond to those
demands or obligations.
How We Share Your Information
We do not sell your personal information. To make the IRIDEGO Platform work, we may need to
share your personal information with other users, third parties, and service providers. This section
explains when and why we share your information.
Sharing Between IRIDEGO Users
Riders and Drivers.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the
Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides
and years as a Rider), and information the Rider includes in their Rider profile (like preferred
pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any
additional stops the Rider inputs into the IRIDEGO app. Once the ride is finished, we also eventually
share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with
ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that
provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the
Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle
make, model, color, and license plate, as well as other information in the Driver’s profile, such as
information Drivers choose to add (like country flag and why you drive) and Driver statistics (like
overall rating).
For Legal Reasons and to Protect the IRIDEGO Platform
We may share your personal information in response to a legal obligation, or if we have determined
that sharing your personal information is reasonably necessary or appropriate to:
● Comply with any applicable federal, state, or local law or regulation, civil, criminal or
regulatory inquiry, investigation or legal process, or enforceable governmental request;
● Respond to legal process (such as a search warrant, subpoena, summons, or court order);
● Enforce our Terms of Service;
● Cooperate with law enforcement agencies concerning conduct or activity that we reasonably
and in good faith believe may violate federal, state, or local law; or
● Exercise or defend legal claims, protect against harm to our rights, property, interests, or
safety or the rights, property, interests, or safety of you, third parties, or the public as required
or permitted by law.
In Connection with Sale or Merger
We may share your personal information while negotiating or in relation to a change of corporate
control such as a restructuring, merger, or sale of our assets.
Upon Your Further Direction
With your permission or upon your direction, we may disclose your personal information to interact
with a third party or for other purposes.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide you and our other users the IRIDEGO
Platform. This means we keep your profile information for as long as you maintain an account. We
retain transactional information to ensure we can perform legitimate business functions, such as
accounting for tax obligations.
Your Rights And Choices Regarding Your Data
As explained more below and on our privacy policy page, IRIDEGO provides ways for you to access
and delete your personal information as well as exercise other data rights that give you certain control
over your personal information.
All Users
Push Notifications. You can opt out of receiving push notifications through your device settings.
Please note that opting out of receiving push notifications may impact your use of the IRIDEGO
Platform (such as receiving a notification that your ride has arrived).
Profile Information. You can review and edit certain account information you have chosen to add to
your profile by logging in to your account settings and profile.
Location Information. You can prevent your device from sharing location information through your
device’s system settings. But if you do, this may impact IRIDEGO ability to provide you our full range
of features and services.
Children’s Data
IRIDEGO is not directed to children, and we don’t knowingly collect personal information from children
under the age of 13. If we find out that a child under 13 has given us personal information, we will take
steps to delete that information. If you believe that a child under the age of 13 has given us personal
information, please contact us at our help center.
Links to Third-Party Websites
The IRIDEGO Platform may contain links to third-party websites. Those websites may have privacy
policies that differ from ours. We are not responsible for those websites, and we recommend that you
review their policies. Please contact those websites directly if you have any questions about their
privacy policies.
Changes to This Privacy Policy
We may update this policy from time to time as the IRIDEGO Platform changes and privacy law
evolves. If we update it, we will do so online, and if we make material changes, we will let you know
through the IRIDEGO Platform or by some other method of communication like email. When you use
IRIDEGO, you are agreeing to the most recent terms of this policy.
Contact Us
If you have any questions or concerns about your privacy or anything in this policy, including if you
need to access this policy in an alternative format, we encourage you to contact us.